Black Contrast Side Fleece Trouser

Deliveries in Karachi and Lahore are done within 2-3 days.
All other cities take 3-4 days to deliver.

Delivery charges are Rs.190. Free delivery for orders above 2000.

Flash deliveries through our two dedicated dispatch centers in Karachi & Lahore.

Kindly place your order at the earliest to get your product as soon as possible.

Call us at (319) 032-8248 if you have any queries.

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At Surteez, we strive to ensure your order reaches you as quickly and safely as possible. Please read the following shipping policy carefully before placing your order.

Order Processing Time

• All orders are processed within 1–3 business days after receiving payment.

• Orders are not processed or shipped on weekends or public holidays.

• For graphic t-shirt orders above PKR 8,000, we require an advance payment of 5–10% due to our print-on-demand format.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and the weight of your order.

• For returns or exchanges, customers are responsible for Rs. 350/- replacement charges, unless the item received is defective or incorrect.

Delivery Timeframe

• Local Delivery (within Pakistan): 3–5 business days after dispatch.

• Please allow extra time during sales, holidays, or high-demand periods.

Shipping Confirmation & Tracking

• Once your order is dispatched, a shipping confirmation will be sent via email or SMS along with your tracking number (if applicable).

• Tracking details will become active within 24 hours of dispatch.

Custom Orders

• We accept advance payments on custom-made orders.

• The delivery timeline for custom products may vary depending on the nature of the design and production. Estimated timelines will be shared during order confirmation.

Delivery Delays

• Delivery may be delayed due to unforeseen circumstances, courier issues, or extreme weather conditions.

• Surteez is not responsible for delays caused by the courier but will assist in tracking and resolving any issues.

Incorrect Address or Failed Delivery

• Please make sure all shipping details are accurate when placing your order.

• Surteez is not responsible for packages lost or undelivered due to incorrect addresses provided by the customer.

Damaged or Defective Items

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

• Email photographic evidence of the issue to help@surteez.com.

• If the claim is approved, we will send a replacement, and delivery charges will be reimbursed via bank transfer.

Important Notes

• No returns or exchanges are available for clearance sale items, mystery boxes, or special deals.

• White, neon, and beige/skin-toned items are not eligible for size exchanges.

• Shipping and handling charges are non-refundable, unless the product was delivered defective or incorrect.

Need Help?

If you have any questions regarding shipping or delivery, feel free to contact our support team:

📞 0319-0328248
📧 help@surteez.com

When claiming for a return or exchange, you have 7 days from the delivery date.

When delivered, the item(s) are flawed, damaged, or defective.

You must inform us within 7 days of delivery by calling (319) 032-8248 or sending an email to help@surteez.com.

1. How long will shipping take?

Our standard shipping time is 3-4 working days.

2. How can I check the status of my order?

The exchange request is submitted when the allowed time has passed.The item has been harmed by use.The item has been tampered with.

3. What are the payment options?

We accept Visa and Mastercard debit and credit cards as well as cash on delivery (COD) for online purchases. As soon as you place your order, we will email you an invoice in PDF format.

4. What are your delivery charges?

Free delivery on all orders over Rs2000.

5. Do you accept returns and exchanges?

If the product is unopened and not included in any promotions or discounts sales, we accept returns and exchanges for any items within fourteen days of delivery. All of the original packaging and labelling must still be present on the items.

6. Can I cancel my order?

Before your order is completed or verified by our customer service team, you can cancel it at any moment. You will receive a shipping confirmation email and text message with the tracking information as soon as the order has been sent.

7. What is my size?

For your convenience, we have size charts for every product on our website. Our sizes typically fit true to size, but oversized goods are noted with the product. Each product's size chart includes an inch conversion.

8. Where do you deliver?

We deliver across Pakistan. We will start international shipping very soon.

9. What should I do if the items I am looking to purchase are out of stock?

For all information on restocks, we advise you to follow us on social media. However, we make every effort to swiftly supply all items.