Privacy Policy

The Privacy Policy for SURTEEZ, accessible from https://www.surtezz.com/, outlines our top priorities, including the privacy of our visitors. The policy details the information that SURTEEZ gathers and records and how we utilize it.

Please get in touch with us if you have any more inquiries or need more details about our privacy policy. The GDPR Privacy Policy was used to create our privacy policy.

General Data Protection Regulation (GDPR)
We are a Data Controller of your information.

Whether we have a legal basis for collecting and using the personal information disclosed in this privacy statement depends on the type of personal information we gather and the circumstances under which we do so:

must carry out a transaction with you

You've given me the go-ahead to do it.

Your personal information will only be retained for as long as is necessary to fulfil the purposes outlined in this privacy policy and is processed following our legitimate business interests and legal obligations. To meet our legal duties, settle disputes, and uphold our rules, we must keep and utilize your information.

SURTEEZ employs a standard log file procedure. When people visit websites, these files record their activities. This is something that all hosting companies do as part of their analytics. Internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks are among the data collected by log files. These are not linked to any personally identifiable information. The information is used to analyze trends, administer the site, track user's movements on the website, and gather demographic information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of SURTEEZ.
Third-party ad servers or ad networks employ technologies such as cookies, JavaScript, or Web Beacons in their respective advertisements and links displayed on SURTEEZ, which are delivered directly to users' browsers. When this happens, they automatically receive your IP address. These technologies are used to assess the effectiveness of their advertising campaigns and/or to tailor the advertising content you see on websites you visit.

Please keep in mind that SURTEEZ has no access to or control over the cookies used by third-party advertisers.

Privacy Policies of Third Parties

Other advertisers or websites are not covered by the SURTEEZ Privacy Policy. As a result, we recommend that you read the Privacy Policies of these third-party ad servers for more information. It could include their practices as well as instructions on how to opt out of certain options.

You can disable cookies in your browser by going to the settings menu. More detailed information about cookie management with specific web browsers can be found on the websites of the browsers.

Information for Children
Another priority is to protect children while they use the internet. We encourage parents and guardians to watch, participate in, monitor, and guide their children's online activity.

SURTEEZ does not knowingly collect any Personally identifiable information from children under the age of 13. If you believe your child provided this type of information on our website, please contact us immediately, and we will do our best to promptly remove such information from our records.

Only Online Privacy Policy
Our Privacy Policy (created at GDPRPrivacyPolicy.net) applies only to our online activities and applies to visitors to our website about information shared and/or collected in SURTEEZ. This policy does not apply to any information gathered

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

Exchange & Refund Policy

WHAT IS SURTEEZ RETURN OR EXCHANGE POLICY?

• When claiming for a return or exchange, you have 7 days from the delivery date.
• When delivered, the item(s) are flawed, damaged, or defective.
• The item(s) must be brand-new, sealed in its original box with all labels and security tape still on them.
• The item's size is different from what was ordered.
• If your order is for graphic t-shirts, We take advance payment like 5-10% if your order is above 8000+ because of print on demand format.
• Replacement charges (Rs.350) will be applicable.
  

HOW DO YOU APPLY FOR THE RETURN?

You must inform us within 7 days of delivery by calling (319) 032-8248 or sending an email to help@surteez.com. At Surteez, we examine each disagreement individually and work to be impartial toward all sides.

If an item is flawed, damaged, or defective, a replacement will be supplied. Before any claims may be processed, you must email help@surteez.com with photographic proof of the damaged item within 7 days of purchase.

Please take note that although we charge ZERO for sending you back, consumers are liable for the cost of returning the things to us.

Additionally, if the customer receives a defective product, the cost of delivery will be repaid via bank transfer.

WHEN WILL YOUR RETURN BE PROCESSED?

Within 5-7 working days of receiving them, we try to handle all returns.

Please wait up to 14 business days for your return to be processed during major sale events.

WHAT IS OUR SIZE EXCHANGE POLICY?

• You are more than free to send your purchase back to Surteez if you are dissatisfied with the size, you ordered and would like to get a different size by getting in touch with us by email at help@surteez.com within 7 days of the delivery date.
• The item(s) must be brand-new, sealed in its original box with all labels and security tape still on them.
• White, Neon, and Beige/Skin colors cannot be exchanged.

DO YOU OFFER REFUND? 

• Yes, we offer refunds if the product is damaged or if the packing workers made a mistake and the item you received does not match the one you bought.
• Shipping and handling fees are not refundable in the event of a refund.
• The minimum processing time for refunds is 7 to 10 business days.
• Replacement charges (Rs.350) will be applicable.
  

RETURNS: SALE & DISCOUNTED PRODUCTS

Exchanges during a sale or for a product that has been reduced in price are ONLY permitted if packaging personnel made a mistake and the item you received does not match the item you bought.

In some situations, it is challenging for us to support returns and exchanges. The following are only a few examples of such situations:

• The exchange request is submitted when the allowed time has passed.
• The item has been harmed by use.
• The item has been tampered with.

Note: For further queries about exchanges and returns, please contact us at (319) 032-8248 or email us at help@surteez.com

 

FAQ's

1. How long will shipping take?

• Our standard shipping time is 3-4 working days.

2. How can I check the status of my order?

• The exchange request is submitted when the allowed time has passed.
• The item has been harmed by use.
• The item has been tampered with.

3. What are the payment options?

We accept Visa and Mastercard debit and credit cards as well as cash on delivery (COD) for online purchases. As soon as you place your order, we will email you an invoice in PDF format.

4. What are your delivery charges?

• Free delivery on all orders over Rs 2,999.

5. Do you accept returns and exchanges?

If the product is unopened and not included in any promotions or discount sales, we accept returns and exchanges for any items within fourteen days of delivery. All of the original packaging and labeling must still be present on the items.

6. Can I cancel my order?

You can cancel your order at any time before our customer service team has verified it. You will receive a shipping confirmation email and text message with the tracking information as soon as the order has been sent.

7. What is my size?

For your convenience, we have size charts for every product on our website. Our sizes typically fit true to size, but oversized goods are noted with the product. Each product's size chart includes an inch conversion.

8. Where do you deliver?

We deliver across Pakistan. We will start international shipping very soon.

9. What should I do if the items I am looking to purchase are out of stock?

For all information on restocks, we advise you to follow us on social media. However, we make every effort to swiftly supply all items.